Auterra wants you to be satisfied with your purchase. This pages
lists our contact information, support, warranty, and return polices.
Read about us here.
Email us with sales or technical support questions at:
2710 Pala Mesa Court
Fallbrook, CA 92028
Auterra accepts Visa, MasterCard,
American Express, Discover and PayPal
for online payment.
Auterra accepts online orders and ships to any country in the world, including:
Argentina; Aruba; Australia; Austria; Bahamas; Barbados;
Belgium; Bermuda; Brazil; Canada; Cayman Islands; Chile; China; Costa Rica;
Cyprus; Denmark; Egypt; Fiji; Finland; France; France, Metropolitan; Germany;
Greece; Greenland; Guam; Guatemala; Hungary; Hong Kong; Iceland; Ireland; Israel; Italy;
Jamaica; Japan; Korea, Republic of; Kuwait; Luxembourg; Macau; Malawi; Mexico;
Monaco; Netherlands; Netherlands Antilles; New Caledonia; New Zealand; Norfolk
Island; Norway; Panama; Papua New Guinea; Peru; Philippines; Poland; Portugal;
Puerto Rico; Saudi Arabia; Singapore; South Africa; Spain; Sweden; Switzerland;
Taiwan; Thailand; Trinidad and Tobago; Turkey; United Arab Emirates; United
Kingdom; United States; US Minor Outlying Islands; Venezuela; Virgin Islands
If you are having trouble placing an order, please contact us at email@example.com
with the items you want to purchase and your mailing address. We will respond with a total price in
dollars, including shipping, and payment instructions.
8.0% sales tax is added to California orders. No sales tax
is charged to orders shipped outside California.
Auterra ships United States
Postal Service (USPS) Priority Mail inside the United States. USPS Priority
Mail will ship to an APO/FPO and PO box addresses.
International orders are shipped using the United States
Postal Service (USPS) using Priority Mail International. For
International shipments, we do not pay customs, duties, or brokerage fees, if
any, that your country charges.
All U.S. and International shipping methods provide a
Freight and/or shipping and handling both ways are non
Auterra will repair this product with new or rebuilt parts,
free of charge, for a period of 1 year from the date of original purchase in the
event of a defect in materials or workmanship. A dated receipt or Auterra order number is required for warranty repairs. Auterra's sole liability is limited to the repair or
replacement of the product while under warranty. Damage
caused by misuse or modification is not covered. See the warranty documentation
included with your product for detailed information.
Updates are free on all scan tools including DashDyno SPD, Dyno-Scan for
Windows and Dyno-Scan for Palm packages. Software updates are available on the Downloads
Enhanced OBD II packages have free updates until the major
version number changes. For instance, if you purchase an enhanced OBD II package
1.0, you'll get free upgrades until version 2.0. If you purchase an enhanced
software package and within 90-days and a new major version is released, you'll
receive a free upgrade to the new release.
Auterra offers a 30-day unconditional money back guarantee on
most products. If for any
reason you are not satisfied, you can return it for a full refund less shipping
charges. If your product received free shipping, a $10 restocking fee is
charged. The 30-day money back
guarantee only applies to products purchased directly from Auterra.
Software-only products do
not qualify for the money back guarantee. Enhanced OBD II software purchases
cannot be returned.
The complete product must be undamaged
and contain all original packing, supplied materials, and the original
or packing slip. No refunds after 30-days. The product must arrive at
Auterra within 30-days of the purchase date. Email Auterra for a
Return Material Authorization number (RMA)
before returning. Returns received without an RMA number will be
Auterra for an RMA number at: firstname.lastname@example.org.
Once you have an RMA number, ship the product back to:
2710 Pala Mesa Ct
Fallbrook, CA 92028
Technical support is offered on our products via email or
Technical support usually responds to e-mail within 24-hours. Please note technical
support cannot assist you in diagnosing and repairing your vehicle. Support is
limited to operation of the Auterra products only.
When contacting technical support please provide the
- Auterra product used (e.g. DashDyno
- Year of Vehicle (e.g. 1997)
- Make (e.g. Chevrolet)
- Model (e.g. K1500 Pickup Extended
- Problem encountered, be specific as
possible including error messages.
- Version of software
(located on the About menu)
- Version of the hardware (located on
the About Hardware menu)
E-mail technical support at: email@example.com.
contact us if you have any questions or suggestions at firstname.lastname@example.org.
We value your feedback and would like to hear your comments.
Contact email@example.com for
volume discount pricing and more information regarding becoming a reseller of Auterra products.
The Software that Auterra, LLC provides to you are subject
to update the TOU at any time without notice to you.
This TOU applies to freeware and/or evaluation software
made available on our website.
The Software is provided "as is" without warranty
of any kind, either expressed or implied, including, but not limited to, the
implied warranties of merchantability and fitness for a particular purpose. The
entire risk as to the quality and performance of the Software is with you.
Should the Software prove defective, you assume the cost of all necessary
servicing, repair or correction.
The Software contains proprietary and confidential
information that is protected by applicable intellectual property and other
laws. You will not modify or sell works based on the Software.
The Software is for
your personal use. We grant you a personal,
non-transferable, and non-exclusive license to use the demonstration software object code version of
the Software on a single Windows PC or Palm handheld computer; provided that you do not (and
do not allow any third party to) copy, modify, reverse engineer, create
derivative works from, assign or otherwise transfer any right in the
Software; and you will not modify the Software by any means.